Not All Whistler Blackcomb Lodging Is Created Equal

We learned this the hard way.

When our family is booking Whistler Blackcomb lodging for our weekend getaways or vacations, we typically like a little variety. One weekend we
Fairmont Chateau Whistler from the rear
Fairmont Chateau Whistler
may treat ourselves to a luxurious stay at one of the two Pan Pacific Hotels located in the heart of Whistler Village. The next we may opt for a more moderately priced condo or hotel. Sometimes we are less than enthused about what we find when we arrive. Other times our expectations are exceeded. And the odd time...

we end up with a Whistler Blackcomb lodging DISASTER!

Here's a look at one such disaster and some things you should understand before you book your Whistler accommodation.

For our spring break vacation last year we decided to spend the week skiing in Whistler. We booked the last five nights of our stay in one of our favorite Whistler resorts (the Fairmont Chateau Whistler) and booked the first two nights in a studio condo located in Whistler Village North.

My brother-in-law and I drove up from Vancouver early on the first Saturday morning of our trip, had a great day of skiing (sunshine and fresh powder)...

A View From The Top Of Whistler Mountain
With The Mountain Tops Poking Through The Clouds

Sunny view from peak of Whistler Mountain

and then met our wives and kids at Dusty's for a little après ski.

Dusty's At Whistler Creekside
          Apres Ski at Dustys, Whistler CreeksideOutside at Dusty's Whistler Creekside
                  Inside and...                         Out on the patio.

We weren't expecting anything special when we went to check in to our room before dinner, but what we found was, well, unbelievable.

1) The closet door at the entrance was off its tracks and stuck in the closet

broken closet door lodging Whistler

2) The carpet was badly ripped (which they tried to cover up by placing the light over top, nice try)

Ripped carpet Whistler accommodation

3) The tap on bathroom sink fell off in my hand when I tried to turn it on

Whistler lodging nightmare broken sink

4) The blinds on the patio door were a mess

Broken blinds Whistler hotel

5) The bed was on a 20 degree slope from one side to the other

Crooked bed Whistler/Blackcomb accommodation nightmare

6) The knobs on the light switch were missing (which probably didn't matter because half the lights didn't work anyway).

Missing light switch Whistler BC

7) There was only one pillow and a thin little blanket for the pull out couch.

Pillow Whistler hotel

What a disaster. If you have ever been in a similar situation you probably know how we felt right about then. Angry is one emotion that comes to mind.

Now, had this been a hotel we would have turned around, went back to the front desk and dealt with things right away. Unfortunately, as is the case with a great deal of Whistler Blackcomb lodging, this wasn't a hotel. It was a privately owned condominium, managed by a company out of Vancouver, 2 hours down the highway. And the person who had checked us in could not help us. They were simply hired by the management company to basically hand over the keys.

To make a long story short, I eventually did get in contact with the management company in Vancouver (which was lucky as it was 6:30 pm on a Saturday night) and they eventually arranged to move us to another condo that they managed in the building. There was no real apology or offer of any compensation. In the end we wasted the better part of the evening sorting out the mess.

Some Whistler Blackcomb Lodging Tips And Lessons

The best way to avoid what happened to us is to book yourself in to one of the higher end hotels/resorts. If there is a problem, the front desk is open 24 hours a day and they will be able to take care of things immediately. For the most part, when it comes to Whistler accommodations, the old saying "you get what you pay for" holds true.

If you do decide to book a privately owned condo make sure you know who to contact if there is a problem. A lot of the owners of privately held Whistler Blackcomb lodging live in Vancouver (or farther away) so make sure there is someone in Whistler that can respond to you if there is a problem.


New! Comments

Have your say about what you just read! Leave me a comment in the box below.